Description

POSITION PURPOSE:

The Business Development Representative is responsible for developing and implementing strategies in order to achieve budgeted goals for the facility. The Business Development Representative is responsible for developing and managing systems, particularly the referral development program. He/She is also responsible for working with the Senior Director of Business Development and staff to assure exceptional client and community satisfaction, and in developing and achieving community education and awareness goals.

Qualifications

POSITION REQUIREMENTS/QUALIFICATIONS

EDUCATION:

Preferred undergraduate degree from an accredited college or university; professional experience may substitute for degree requirement. Must be computer literate.

EXPERIENCE:

A minimum of one year of marketing experience preferred; preferably in a health care delivery system setting.

LICENSURE/CERTIFICATION:

CPR certification preferred.

KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE:

• Knowledge of the Principles and Practices of the discipline.
• Adheres to the Association for Ambulatory Behavioral Healthcare Code of Ethics.
• Knowledge of Joint Commission Standards.
• Demonstrates Proficiency in Communication & Written skills.
• Knowledge of State & Federal Statutes Regarding Client Confidentiality laws.
• Knowledge of Drug-Free Workplace Policies.
• Knowledge of Workplace Violence.

AGE SPECIFIC INDIVIDUALS SERVED/ RESPONSIBILITY:

Adults

SPECIFIC AREAS OF RESPONSIBILITY TO POSITION

1. Assisting in all areas in the development of marketing/PR materials and events that will be utilized for building relationships with senior executives, medical professionals and other key decision maker’s, through presentations, seminars, trade shows, cold calling and telemarketing that will result in new patient referrals.
2. Directly assists and supports marketing department personnel at key meetings with executive level audiences (travel runs roughly 25-75%) and can encompass nights and weekends.
3. Demonstrating punctuality, organization and proficiency in all areas of scheduling, filing, meetings, presentation and customer relations.
4. Performs follow-ups as directed by management on prospect meetings and assist in the successful negotiation and acquisition of new referral/patient streams from targeted groups or individuals.
5. Demonstrating initiative, personal responsibility, and ownership of work to meet monthly, quarterly and annual marketing goals in both written and verbal formats.
6. Develops and provides professional/community education programs to support referral development activities.
7. Reviews with Senior Director of Business Development the satisfaction levels of clients and referral sources.
8. Addresses with the Senior Director of Business Development, both operational issues and enhancement of customer (client and referral source) satisfaction.
9. Works with Senior Director of Business Development to cultivate a center-wide referral base with diversified cultural aspects.
10. Implements specific relationship-building strategies of key referral groups (i.e. clinicians, judicial).
11. Works with the Senior Director of Business Development to develop and implement direct promotional strategies.
12. Attends monthly staff meetings and Performance Improvement meetings.
13. Works as a team player.
14. Assists in special projects.
15. Demonstrates good verbal and written communication skills.
16. Maintains current CPR certification.
17. Attends in-services
18. Maintains open communication with corporate staff, center staff, physicians, clinicians, and referral sources.
19. Responds positively to changing situations in the work setting.
20. Demonstrates objectivity and maturity under stress.
21. Understands and adheres to all policies regarding client rights, as well as anonymity and confidentiality of all clients past and present.
22. Performs other duties as directed by the Senior Director of Business Development.